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Damages: |
Your order has been carefully packed and inspected. Upon receipt of delivery, immediately inspect all items and report any discrepancies or damage to delivery carrier/agent. If upon further inspection you notice any concealed damage or loss, please notify us immediately. Due to carrier constraints, we are unable to honor claim of concealed damage made more than five days from delivery date.
If a package is received damaged, please sign for it, notify the delivery carrier/agent of the damage, and call our customer service department or your project manager within 24 hours of receipt at 1-800-718-7705. In most cases the damage is minimal and the product can be replaced or credit issued at your discretion.
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Returns: |
Should you wish to make a return, please call our customer service department at 212-624-9232 to request an RGA#. This RA# should be clearly referenced on the outside of each packaged returned. Items returned without an RA will be charged a 25% restocking fee.
We are unable to issue credit in the following circumstances:
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Not purchased from canopylights.com |
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Partial cases. |
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Not in original packaging. |
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Custom orders. |
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Non-resalable condition. |
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Should you have any questions, please feel free to contact our customer service department, your project manager, or your sales representative.
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Canopylights.com
1375 Broadway
Suite 600
New York, New York 10018
Phone: 1-800-718-7705
E-mail: info@canopylights.com
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Our customer Service hours are Monday-Friday, 8:30am to 6:00pm ET.
Or you could always e-mail us 24 hours a day, 7 days a week at: info@canopypights.com |
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